derekdestinations.com is committed to providing a seamless shopping experience for our valued customers. We understand that sometimes items may need to be returned or exchanged, and we want to make the process as simple as possible for you.
If you are not completely satisfied with your purchase from derekdestinations.com, you may request a return by emailing [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email.
Before returning any item, please make sure it meets the following criteria:
- The item is unused and in its original condition
- All tags and packaging are intact
- The item is free from any damage or signs of wear
Returns Process:
Once your return request is approved, you will receive detailed instructions on how to return the item. Please note that customers are responsible for the return shipping costs unless otherwise agreed upon with our customer service team.
Refunds:
Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Please note that shipping fees are non-refundable.
Exchanges:
If you would like to exchange an item for a different size or color, please indicate this in your return request email. Exchanges are subject to availability, and we will do our best to accommodate your request.
International Returns:
For international returns, please be aware that additional customs duties and taxes may apply. Customers are responsible for any associated fees when returning items from outside the United States.
For any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. Our dedicated customer service team is here to assist you with any inquiries you may have.